Summary: 17jili collects only the personal data necessary to operate a safe, compliant, and enjoyable online casino experience for Filipino players. We do not sell your personal data to third parties. We process your data in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and applicable PAGCOR regulatory requirements.
1. Overview
This Privacy Policy ("Policy") describes how 17jili ("the Company," "we," "us," or "our") collects, processes, stores, and protects the personal information of individuals who register for and use the 17jili online casino platform, including its website and any associated mobile applications (collectively, the "Platform").
This Policy applies to all registered players, prospective players who interact with the 17jili Platform, and visitors to our website. By registering an account or using the 17jili Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
The 17jili Platform is operated for the benefit of Filipino players across the Philippines — from Metro Manila and Quezon City to Cebu, Davao, and beyond. All personal data processing activities described in this Policy are conducted in compliance with Philippine law, specifically the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.
2. Information We Collect
17jili collects personal data through multiple channels in connection with the operation of the Platform. The categories of personal data we collect include the following:
2.1 Registration Data
- Full legal name
- Date of birth (for age verification — players must be 21+ in compliance with PAGCOR regulations)
- Philippine mobile number
- Email address (where provided)
- Username and encrypted password
- Preferred currency (PHP)
2.2 Identity Verification (KYC) Data
- Government-issued Philippine identification document (UMID, PhilSys National ID, Passport, or Driver's License)
- Selfie or biometric image for document-to-face matching
- Proof of address where required for enhanced due diligence
2.3 Financial Data
- GCash account number (masked, for deposit and withdrawal processing)
- Maya (PayMaya) account number (masked)
- BPI, BDO, Metrobank, or UnionBank account details (masked), where used for withdrawal
- Transaction history: deposit amounts, withdrawal amounts, dates, and processing status
2.4 Gaming Activity Data
- Game sessions accessed, game titles played, bet amounts, and outcomes
- Bonus claims, promotions availed, and wagering records
- Responsible gaming settings selected (deposit limits, session limits, self-exclusion status)
2.5 Technical and Device Data
- IP address and approximate geolocation
- Device type, operating system, and browser version
- Session timestamps and access logs
- Cookie identifiers and similar tracking data (see Section 5)
2.6 Communications Data
- Records of live chat interactions with 17jili support
- Emails sent to and received from 17jili
- Feedback, complaint, and dispute records
3. How We Use Your Data
17jili processes personal data only for legitimate, specified, and explicit purposes. The primary purposes for which we use your personal data are:
- Account Management: To create, maintain, and administer your 17jili player account, including authentication, password recovery, and account security.
- Identity Verification: To verify that you meet the 21+ age requirement and to conduct KYC checks required under PAGCOR regulatory obligations and anti-money laundering (AML) laws.
- Payment Processing: To process deposits and withdrawals via GCash, Maya, and other supported Philippine payment methods, and to maintain accurate financial transaction records.
- Platform Operation: To operate, maintain, and improve the 17jili gaming Platform, including game delivery, bet settlement, and bonus administration.
- Legal and Regulatory Compliance: To fulfill our obligations under the Data Privacy Act of 2012, PAGCOR licensing conditions, Anti-Money Laundering Act (AMLA), and other applicable Philippine laws.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct.
- Responsible Gaming: To monitor gaming activity patterns, enforce self-exclusion and deposit limit settings, and identify players who may be at risk of problem gambling.
- Customer Support: To respond to your inquiries, resolve disputes, and improve the quality of our 24/7 support service.
- Marketing (Where Consented): To send promotional communications, bonus offers, and platform updates where you have provided explicit consent and have not subsequently opted out.
Legal Basis: 17jili processes your personal data on the following legal bases: (a) performance of a contract — to provide the 17jili Platform as agreed; (b) legal obligation — to comply with PAGCOR, AMLA, and DPA requirements; (c) legitimate interest — for fraud prevention and platform security; (d) consent — for optional marketing communications.
4. Sharing of Personal Data
17jili does not sell, rent, or trade your personal data to unaffiliated third parties for their independent marketing or commercial use. We may, however, share your personal data with the following categories of recipients under specific, controlled circumstances:
- Payment Processors: GCash (GXI), Maya Philippines, and other payment service providers receive only the minimum data necessary to process your deposit or withdrawal transactions.
- Game Software Providers: Providers such as JILI Games, Pragmatic Play, and PG Soft may receive anonymised session data required to operate game software. These providers are contractually prohibited from using this data for any purpose other than game delivery.
- KYC / Identity Verification Services: Third-party identity verification providers process government ID and biometric data solely for the purpose of completing the KYC process.
- Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities may receive personal data where required by law, court order, or regulatory direction.
- Fraud Prevention Services: Fraud detection and cybersecurity service providers may access session and transaction data for the purpose of protecting the integrity of the 17jili Platform.
- Professional Advisers: Legal counsel, auditors, and compliance consultants operating under confidentiality obligations may access personal data where necessary.
All third parties with whom 17jili shares personal data are required to maintain appropriate technical and organisational security measures and to process such data only for the purposes specified by 17jili.
5. Cookies & Tracking Technologies
The 17jili Platform uses cookies and similar tracking technologies to enhance your experience, maintain your login session, and analyse platform performance. The types of cookies used include:
- Essential Cookies: Required for the Platform to function. These maintain your login session, remember your preferences, and enable security features such as CSRF protection. These cannot be disabled without impairing Platform functionality.
- Performance Cookies: Collect anonymised data about how players use the Platform — pages visited, session duration, error rates — to help 17jili identify and fix issues and improve the user experience.
- Functional Cookies: Remember your language preferences, game lobby layout choices, and other optional settings.
You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some Platform features. 17jili does not use cookies to track your activity on unaffiliated third-party websites.
6. Data Retention
17jili retains personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. Specific retention periods are as follows:
- Account and KYC data: Retained for the duration of the account relationship and for a minimum of five (5) years after account closure, in compliance with PAGCOR and AMLA record-keeping requirements.
- Transaction records: Retained for a minimum of five (5) years in compliance with financial record-keeping obligations under Philippine law.
- Gaming activity logs: Retained for three (3) years from the date of the relevant session or bet.
- Support communications: Retained for two (2) years from the date of the final communication in a support thread.
- Marketing consent records: Retained for the duration of the consent and for one (1) year after withdrawal of consent.
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents reconstruction of the original data.
7. Data Security
17jili implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key measures include:
- SSL/TLS encryption for all data transmitted between your device and the 17jili Platform
- Cryptographic hashing of passwords — 17jili staff cannot view your plain-text password
- OTP-based two-factor authentication on login from new or unrecognised devices
- Role-based access controls limiting employee access to personal data to what is strictly required for their function
- Automated anomaly detection for suspicious login patterns, unusual transaction volumes, and potential account takeover attempts
- Regular security assessments and penetration testing of the Platform infrastructure
Security Reminder: 17jili staff will never ask you to share your password or OTP through any channel. If you receive such a request, do not comply and report it immediately via live chat. Phishing attempts impersonating 17jili do occur — always verify you are on the correct URL before entering your credentials.
8. Your Rights Under the Data Privacy Act
As a data subject under the Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by 17jili:
- Right to be Informed: To know what personal data 17jili holds about you and how it is being processed.
- Right of Access: To request a copy of the personal data 17jili holds about you.
- Right to Rectification: To request the correction of inaccurate or incomplete personal data.
- Right to Erasure / Blocking: To request deletion or blocking of personal data where processing is no longer necessary, provided that such request does not conflict with applicable legal record-keeping obligations.
- Right to Object: To object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time by contacting 17jili support.
- Right to Data Portability: To receive a copy of your personal data in a structured, machine-readable format where technically feasible.
- Right to Lodge a Complaint: To file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.
To exercise any of the above rights, contact 17jili's support team via live chat or by email at [email protected]. We will respond to all rights requests within thirty (30) days in compliance with the DPA and its Implementing Rules.
9. Minors
The 17jili Platform is strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect or process personal data from individuals under the age of 21. If 17jili becomes aware that personal data has been collected from a person under 21, the account will be immediately suspended, all data will be flagged for review, and the matter will be escalated to the relevant PAGCOR authority.
Parents and guardians who have reason to believe that a minor has registered on the 17jili Platform are urged to contact 17jili's support team immediately via live chat so that the account can be closed promptly and all personal data of the minor deleted in accordance with the Data Privacy Act.
10. Third-Party Services
The 17jili Platform may reference or integrate with third-party service providers — including payment gateways, game software providers, and identity verification services — whose own privacy practices are governed by their respective privacy policies. 17jili is not responsible for the privacy practices of these third parties and encourages players to review the privacy policies of any third-party service they interact with.
17jili does not embed third-party social media tracking scripts or advertising pixels on the Platform that would allow social media companies to track your gaming activity.
11. Changes to This Privacy Policy
17jili reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws, or operational requirements. When material changes are made, we will notify registered players via in-platform notification or email at least seven (7) days before the changes take effect. The date of the most recent revision is displayed at the top of this page.
Continued use of the 17jili Platform after the effective date of any revised Privacy Policy constitutes acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure by contacting our support team.